Has Lloyds come up with a credible shrinking bank branch?
Halifax, Bank of Scotland and Lloyds micro-branches have replaced counters with iPads
It’s not just bars of chocolate, new homes and glaciers that are getting smaller – so are bank branches. Over the coming weeks and months, Lloyds Banking Group will be shrinking some of its existing high street outlets and turning them into “micro-branches”.
These tiny branches won’t have traditional counters, so if you want to withdraw cash or pay money into your account you will have to serve yourself using a machine. And while staff will be on hand, customers are being warned that there will be lots of things that you won’t be able to do in these pint-sized branches.
