Barclays refuses to refund stolen £6,000

When a debit card was ‘lost’ in the post, it was used with a pin to get the cash. But the bank won’t take action

A Barclays customer of more than 40 years has described her “profound shock” after the bank refused to refund £6,000 taken from her account after a replacement debit card sent in the post was stolen and used to make a series of cash withdrawals.

Fran Pitcher, 62, who lives in Crouch End, north London, says she has no idea how the person who stole the card had her pin. But the most extraordinary feature of the case, she says, is the bank’s refusal to investigate the theft, even though there is CCTV footage of the thief using her card in one of its own branches.

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